Responsible Gaming
at ylaro Philippines

Responsible gaming is the practice of enjoying online gaming — whether that is slots, live casino, bingo, or Ludo Quick — in a way that remains fun, affordable, and within personal boundaries. At ylaro, we define responsible gaming as any gaming activity where the player maintains full control over their time, spending, and emotional state throughout the experience.

For Filipino players, gaming is a deeply social and entertainment-driven activity. Whether you enjoy a few rounds of bingo during the weekend or occasional live dealer sessions after work in Makati or Quezon City, ylaro wants every session to remain a positive part of your leisure time — not a source of financial pressure or anxiety.

Responsible gaming is a shared commitment. ylaro provides the infrastructure, tools, and support — but staying in control also requires honest self-awareness from every player. We encourage all ylaro members to regularly reflect on their gaming habits and to use the protective tools available on the platform whenever needed.

Problem gambling — sometimes called gambling disorder — occurs when a person can no longer control their gambling behavior despite negative consequences to their finances, relationships, or mental health. It can affect anyone, regardless of age, income level, or gaming experience. Recognizing the early signs is the most important step toward getting help.

If you recognize several of these signs in yourself or someone close to you, please do not hesitate to reach out. ylaro's responsible gaming team is available 24 hours a day, 7 days a week and can connect you with free, confidential support resources available to Filipino players.

The ylaro self-exclusion program is one of the most direct and effective responsible gaming tools available on the platform. When you request a self-exclusion, ylaro will immediately suspend your account, block access from your registered devices, and remove you from all promotional marketing communications.

To request self-exclusion, you have two options:

• Through your Account Dashboard: Navigate to Account Settings > Responsible Gaming > Self-Exclusion and select your preferred exclusion duration.
• Via Email: Send a request to [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require. Our team will process your request within one business day.

Available self-exclusion durations at ylaro are: 1 month, 3 months, 6 months, 1 year, and permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or participate in any gaming activity on the ylaro platform. Requests to lift a self-exclusion before the agreed period ends will not be processed. After the exclusion period expires, a mandatory 7-day reflection period applies before reinstatement.

ylaro strongly encourages players who are struggling with their gaming habits to also register with PAGCOR's national self-exclusion program, which covers multiple licensed gaming operators across the Philippines for broader protection.

ylaro provides a full suite of player-controlled limit tools accessible at any time from your account settings. These tools are designed to keep your gaming experience comfortable and within a budget you are genuinely happy with — not just one that feels acceptable in the moment.

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month in Philippine Peso (₱). Limits take effect immediately when set. Increases to existing limits are subject to a 7-day cooling-off period before they become active.
• Loss Limits: Cap the maximum amount you can lose within a given time period. Once the limit is reached, your account is paused for gaming activity until the period resets.
• Session Time Limits: Set a maximum continuous play duration. ylaro will display a prominent reminder when you reach your chosen session length, and can automatically log you out when the limit is reached.
• Reality Check Reminders: Receive periodic pop-up notifications during gameplay showing your net session result and time played, helping you make informed decisions about whether to continue.
• Cooling-Off Periods: Take a short break from gaming without fully closing your account. Cooling-off periods of 24 hours, 48 hours, or 7 days are available and take effect immediately upon request.

ylaro recommends that all players set at least a monthly deposit limit when first registering on the platform. Starting with a clear budget is one of the simplest and most effective steps toward maintaining a healthy gaming relationship.